Refund policy

If you're not satisfied with your order, you may return it within 30 calendar days of delivery for a refund. EU and UK law sets a statutory minimum of 14 days; Pawsitive Calm voluntarily extends this to 30 days for every customer, in every market we ship to, including the US, Canada, and Australia, none of which require a change-of-mind return right by law.

How to start a return: email support@pawsitivecalm.com with your order number and reason for return. We'll confirm the return address and any next steps. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 14 days.

Please note: items should be returned unused and in their original packaging where possible. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Sealed items that cannot be returned for hygiene reasons once opened, where applicable, are excluded from the right of withdrawal.

Damaged or incorrect items: contact support@pawsitivecalm.com with a photo within 48 hours of delivery and we'll arrange a replacement or full refund at no cost to you.